An extremely informative website that made finding exactly the right information a little difficult at times.
Customers visiting the website were often looking for solutions or answers to questions that they couldn’t immediately find. Yet sometimes they weren’t entirely sure what they were looking for!
A chatbot that was pre-populated with frequently asked questions enabling the user to go on a journey that would mean making decisions to lead them to the information they required.
Canesten has a wide portfolio of products to treat different conditions and there is a wealth of information on their website about both the conditions and the products.